Internet access is becoming a necessity in life almost half of the population are connected at home (1.6 million) and more than half of all New Zealanders (2.5 million) can access the internet wherever they go via their mobile device and most of these internet users use emails to connect with business instead of the traditional methods. With the heavily reliance on internet as well is email……..
- Does your company have a generic email that customers can email if they have an enquiry?
- If so, how is your business monitoring these enquiries?
- Are all enquiries getting responded to effectively in a timely manner?
- Are you or able to track where an enquiry has come from in order to measure results from your marketing campaigns?
- Are you able to see where an enquiry is it at any given time?
Business Mechanix know that most business are unaware of just how many enquiries are falling through the gaps, missed enquiries means missed opportunities leading to missed sales. Our experiences shows that businesses are leaving customers with bad experiences due to their ineffective enquiry processes - we know as we witness this on a weekly basis and because of it companies have missed out on our business! Business Mechanix have developed an Enquiries Management System that can integrate with most systems to manage and monitor all your enquiries.
Business Mechanix implemented the enquiry management system into New Zealand Management Academies (NZMA). In one semester, they increased their conversation rates so much that they were able to pay for the entire project in one intake. NZMA are now able to get a true picture of where an enquiry is at any given time. They are able to ensure all enquiries are responded to in a timely manner they now have all governmental information required and stored in one centralized location.
The Features of the Enquiry Management Solution
The Business Mechanix Enquiry Management Solution sits on top of Microsoft Dynamics CRM and encompasses everything companies will ever need to manage the whole enquires process.
- It escalates to the appropriate people and alerts them if the enquiry has not be responded to
- Businesses are able to see exactly how the email has been responded to as it integrates easily with outlook
- It has the flexibility to easily change as more or less information is needed
- The familiar windows layout makes it easy for all staff to use, even if unfamiliar with the windows layout it is still easy enough for users to navigate through
- You are able to track all enquires which allows staff to give up to date accurate reports. They are able to see and report where enquires are at any given time.
The Business Mechanix Enquiry Management system can store 10’s of thousands of contact information including……
- Employment and occupation information
- And any other information you require
Another feature is the ability to generate generic letters for such items as enquiry acknowledgement making it more efficient for administration staff. It also gives visibility between departments so anyone can see what’s going on at any time and it centralizes information so you can get a holistic picture.
This solution allows you to run it on premise or in the cloud. Business Mechanix are a company you can trust, we have worked in the Microsoft Dynamics space for over 10 years. We have a deep understanding and passion for the tertiary sector and sit on international education advisory panels. We have been nominated and won numerous awards for our work in the tertiary sector, and continue to help the sector grow and sector.
Business Mechanix Services
- Implement your enquiry management solution
- Design and customise the current system to meet your needs and requirements
- Train and support users and staff
- Integrate with other systems
- Project manage the solution from start to finish
- Work with executives on strategy sessions around change management
- Map your business processes